It is a sociological term, related to the emotional intelligence quotient, which is the set of personality traits, social skills, communication, language, personal habits that allow us to integrate into the working environment of relationships with others.
What happens when people or entrepreneurs have problems? In today's system, we usually look for people to blame. This also happens with problems in your company. Problems start with an idea or a detail that is the cause that can grow in a few steps to have big effects.