Sales promotion

SALES PROMOTION

Accelerate your business with these expert tips on "Sales promotion". Analyse and discover this TIP!

Sales promotion is a useful tool for entrepreneurs who need to make themselves known and win the customer's favour quickly. Its aim is to increase sales in a short period of time, which coincides with the goals of entrepreneurs in the start-up phase of their business.

However, it is important to bear in mind that overuse can have damaging effects on brand image and increase marketing costs, which can affect long-term profitability. Sales promotions can be addressed to the company itself, the end buyer, the distribution channel and the sales team.

Their objectives may include achieving greater short-term liquidity, liquidating stocks, motivating the sales force, differentiating from competitors or countering their promotions, increasing consumer habits, attracting undecided consumers, unveiling product changes or improvements, gaining market share, accelerating the trial-adoption process quickly, improving image with distributors, expanding distribution and locking out competitors.

Promotional mechanisms can be very varied, such as discounts, incentives incorporated into the product itself, direct gifts, social causes, among others. It is important to use them wisely and to have clear objectives, clear counterparts, and to consider new technologies to generate interaction with customers and customer loyalty.

In conclusion, sales promotion can be a an effective tool for entrepreneurs, as long as it is used wisely, takes into account its long-term impact and focuses on providing value and differentiating itself from the competition.

Here are some practical examples of sales promotions that a new business could implement

  1. Launch discounts: A new company could offer special discounts on its products or services for a limited period of time to encourage consumers to try them out and increase sales.
  2. Social media promotions: Using social media, the company could launch a promotional campaign with the aim of increasing the number of followers and brand visibility. For example, it could offer exclusive discounts to social media followers who share a company post.
  3. Referral programme: The company could establish a referral programme that rewards existing customers who recommend the company to their friends and family. For example, by offering a discount on the next purchase.
  4. Gifts with purchase: The company could offer a free gift with the purchase of certain products or services. This can help incentivise sales and increase customer loyalty.
  5. Participation in events: The company could participate in events related to its industry or community by offering special promotions to event attendees. For example, you could offer discounts on your company's products or services to attendees who visit your booth at the trade show.

These are just a few examples, but it is important for the company to analyse its specific objectives and needs and develop sales promotions that fit its needs and budget.

Sales promotion can be a very useful tool in a company's internationalisation process, as it can help build brand awareness, generate demand and increase sales.

The following are some examples of sales promotions that can be used in the internationalisation of a company:

  1. Special discounts: Offering special price discounts on products or services can be an effective way to attract new customers and motivate existing customers to make further purchases. These discounts can be exclusive to international customers or to the first customers to purchase products in a new market.
  2. Launch offers: Offering special introductory offers can be a way to create initial interest in a new market. These offers can include discounts, package deals or free samples.
  3. Promotional gifts: Offering promotional gifts such as T-shirts, caps or personalised promotional items can be an effective way to create brand awareness and promote products at international events or trade fairs.
  4. Competitions: Organising competitions that reward customers for their loyalty, creativity or interaction with the brand can be an effective way to generate greater customer engagement and increase demand for products or services.
  5. Loyalty programmes: Establishing loyalty programmes that offer incentives to international customers to make additional purchases or refer other customers can be an effective way to build a loyal customer base and increase sales in the long term.

These are just a few examples of sales promotions that can be used in the internationalisation of a company. It is important to bear in mind that promotions should be carefully designed to meet the specific objectives of the company and the market in which it is operating.

Sales promotion is a communication tool that, when used well, can provide effective responses to different marketing needs and objectives in companies. It can be a valuable aid for entrepreneurs who need to make themselves known and win the customer's favour quickly.

Advertising and public relations give the customer reasons to buy the product. Sales promotion gives the customer reasons to buy the product. now. It is thus a tool designed to encourage sales to The short term and for a limited period of time. 

Sales promotion and entrepreneurship

The objectives of sales promotion focus on increasing sales in a short period of time. Both objectives, under normal conditions, coincide with those of an entrepreneur in the start-up phase of his business. The entrepreneur needs to overcome as soon as possible the valley of death (+) and sales promotion can be a good ally if used wisely. 

While it is true that sales promotion is part of the communication mix, it should also be seen as a complement, if not an important part of the communication strategy. Growth Hacking (+). Growth Hacking focuses on sales incentivisation activities in the digital realm. Sales promotion moves both offline and online, hence its strategic importance and flexibility.

Side effects:

Sales promotion is a useful weapon but it is important not to lose sight of some effects that can be damaging to the brand's image.

WE QUICKLY GO THROUGH THEM:

  • Excessive sales promotions generate losses in the customer's perception of value. I don't buy from you because of the goodness of your product, but because of what you discount or give me. In the automotive world, Citroën's constant discounting strategy had a very negative effect on the brand and its sales evolved in a sawtooth pattern. This reduces margins and also sales in off-peak periods.
  • Increases marketing costs: the cost of the shares can be very high.
  • Declines in profitability: pricing policy is ultimately affected.
  • The market is "maleducated" and waits for promotions to buy.

 The truth is that sales promotions are everywhere, in all sectors, media and businesses. They are part of our daily landscape but this should not make us forget that we must use them wisely, in a very justified way and with clear objectives. Let's see how entrepreneurs can make the most of sales promotions.

Sales promotion and demand

As mentioned above, the objective of sales promotion is to bring about an increase and acceleration of sales of a product or service over a given, rather short, period of time. 

This is achieved by incentivising demand through a contribution of value or stimulus, unrelated to the product itself. This stimulus may consist of an offer price (lower than normal), the incorporation of a greater quantity of product to the purchase unit, participation in raffles, contribution to social causes, etc.

There are products for which demand is elastic when this stimulus leads to higher sales. It is inelastic when this stimulus does not lead to increased sales. A laundry detergent is a product with an elastic demand.

However, a discount on the price of water or rubbish collection, it is very likely that it will not lead to increases in the purchase or consumption of these services.

Sales promotions must be well justified:

Promotions can be of a very varied nature and depend on several factors: the objectives with which they are carried out, the segments targeted, the mechanics used.

THE ADDRESSEES:

Sales promotions can be targeted at four different groups although combined promotional actions may occur. Moreover, it is difficult for the effects of an action targeted at one of these groups not to have consequences for the other three. It is even desirable.

  • The company itself.
  • The end buyer.
  • The distribution channel.
  • The sales team.
THE OBJECTIVES:
  • FOR THE COMPANY
    • To achieve greater liquidity in the short term.
    • Liquidate stocks.
    • Motivate the sales team.
    • Significantly boost sales.
  • MARKET-FACING
    • Differentiate yourself from the competition or counteract competitors' promotions.
    • Increasing the consumption habit.
    • Capture undecided consumers.
    • Publicise changes or improvements to the product.
    • Gaining market share.
    • Accelerate the trial-adoption process quickly.
    • Counter or attack competitors. 
    • Convey an image of dynamism to the market.
  • ACTIONS AIMED AT THE CHANNEL
    • Liquidate perishable (low-selling) or declining products.
    • Liquidate dealer stocks.
    • Accelerate stock rotation.
    • Improve the image vis-à-vis distributors.
    • Expand distribution.
    • Gain presence at the point of sale.
    • Motivate and involve the distributor directly.
    • Gain the favour of the distribution channel who will feel more willing to collaborate with us.
    • Blocking the competition.
  • ACTIONS AIMED AT THE SALES FORCE
    • Encourage the sales team to step up their efforts and increase sales.

Characteristics of sales promotion:

  • FIELD

Promotions allow the company to act in a generic way, to the whole market, or in a segmented way, only in certain geographical areas or certain channels (trade marketing). At the time, we wrote a TIP to talk about proximity marketing in which new technologies play an essential role.

  • MECHANICS

As we have said, the promotional mechanics can be very varied. Let's take a look at some of them.

  • DISCOUNT

It needs no further explanation, however, you should think that ehe price is communication, it says things about the product, and if we abuse it, we ruin the positioning among other things. The recommendation is not to discount actions unless they are very justified. If you do express the discount as a percentage, or a three times two. Avoid being explicit in the numerical expression of the discount. If it is a service, the same considerations apply: don't trivialise your product!

STIMULI EMBEDDED IN THE PRODUCT ITSELF:

The packaging turns into a cup, the box becomes a cut-out, the promotional content is higher than normal.

  • DIRECT GIFT

For the purchase of X units, you get a free gift: a T-shirt, a cap, etc.

  • SOCIAL CAUSES

A portion of the price paid by the customer is donated to social or environmental projects.

THIS MECHANIC IS PARTICULARLY INTERESTING FOR SEVERAL REASONS:

It is very elastic as people are generally very supportive and always willing to help; it also has very positive effects on the brand image, does not trivialise the product and lends itself to establishing collaboration agreements with the channel by carrying out joint actions.

WHEN TO RECOMMEND AND WHEN NOT TO RECOMMEND SALES PROMOTION

As mentioned above, sales promotions can have negative effects on the health of brands. They can even create addiction and cause product sales to depend on whether or not we are on promotion. Moreover, their cost is not always covered by the increase in sales. These are all good reasons for us to reflect on their use, the objectives we are pursuing and the costs to be assumed (cost of the promotion + cost of communication).

Generally speaking, promotions are justified when they bring us value or a result that we do not have and that we can consolidate: Selling new products, winning new customers, gaining more space at the point of sale or better exposure, speeding up the testing process, adoption, increasing penetration, supporting other communication actions. 

New technology can help us to generate interaction with our customers, etc. In this sense, sales promotion must have clear counterparts: increase leads, build customer loyalty, establish emotional links with the brand, etc. The promotional tools of new technologies are endless: specific Apps, QR codes, Gamification, redeemable digital codes, collectibles, virtual reality, email marketing, etc. It is precisely this direct connection with the customer that makes promotions not only effective but also helps us to enter into a virtuous circle full of opportunities.

It is not recommended to use them when we want to simply increase our sales, or to reach a sales target in a hurry at the last minute.

FINAL RECOMMENDATION

Spend your time thinking about adding value to your product and differentiating yourself from your competitors!!!

APPLY THIS TIP TO YOUR PROJECT

TASK

NOW THAT YOU HAVE LEARNED ALL ABOUT THIS TIP, YOU SHOULD BE ABLE TO ANSWER THESE QUESTIONS:

  1. Do you think sales promotion can be a useful tool to accelerate your sales?
  2. Who would be the recipients of your action?
  3. What mechanics you would use?

We encourage you to do the exercise of answering them!

CASE STUDY OF AN ENTREPRENEUR WHO CARRIES OUT SALES PROMOTION

Juan is an entrepreneur who has just launched his online sportswear shop. Although he has invested in online advertising and social media, he has noticed that his sales are not taking off as he had hoped. He decided to implement a sales promotion strategy to attract more customers and increase sales.

Juan's sales promotion strategy consists of launching a special offer for the launch of his online shop. For one week, he will offer a 20% discount on all products in his shop. In addition, he will offer free shipping on all purchases over $50.

To publicise his special offer, Juan used his social media and website to communicate the sales promotion to his followers. He also decided to advertise on Google and Facebook to reach a wider audience.

To ensure that the strategy is working, Juan established a series of key performance indicators (KPIs). These KPIs include the number of unique visitors to his website, the number of sales made during the promotion and the increase in sales compared to the period before the promotion.

At the end of the promotion week, Juan reviewed the results and was surprised to see that sales had increased by 40% compared to the previous week. In addition, he noticed a significant increase in traffic to his website and an increase in the number of followers on his social media.

Satisfied with the results, Juan decided to continue implementing sales promotions on a regular basis to attract more customers and increase sales in his online shop. He also decided to use some of the KPIs established during the first promotion to measure the success of his next promotions and further improve his marketing strategy.

QUIZ

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Fernando Weyler

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